Solitaire Flip FAQs

General

1. What can you do on Solitaire Flip?
   You can play Solitaire Flip for fun, for glory, or for rewards. Find your friends to play together, or match off against strangers.
2. Does Solitaire Flip have social media?
   Yes! We're on Discord: https://discord.com/invite/joyride
   You can even follow us on Twitter at @onjoyride

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The Game

1. What can you do on Solitaire Flip?
   You can play Solitaire Flip for fun, for glory, for coins, and even more!
   We ensure a fair and balanced match by matching you with an opponent of the same skill level through our proprietary matchmaking algorithm.
2. How do I play a game?
   We have different Solitaire variants and tournament types available in the app on the Playground. Just choose the type of match you want to play, and wait for your opponent to appear! Remember, every opponent is matched up to ensure a comparable level of skill to you. You will each have 5 minutes to complete your match, and the player with the highest score wins.
3. What is PvP?
   If you want to challenge yourself, join a PvP match! We’ll match you with an opponent of comparable skill.  You will compete against each other for the highest score. Whoever scores the highest wins the match earning prizes!
4. What is the Playground?
   Located in the bottom navigation menu, the Playground features all matches.
5. What is Klondike Power?
   A popular variation of Classic Solitaire where you draw 3 cards at a time from the Talon pile rather than just one card at a time. The powerup allows you to draw only 1 card at a time for 30 seconds which can be the difference between a win or a loss so use it wisely!
6. Why are some contests locked?
   Some matches stay locked until you reach a certain XP Level. Keep playing more to gain XP and unlock all the features!

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Challenges

1. What are Challenges?
   Challenges are a set of tasks that you need to complete before the timer runs out.
   Daily Challenges are to be completed in a day and Seasonal Challenges are usually a week-long event unless the timer shows otherwise.
2. How many rewards do I get?
   Challenges have various levels. Each level has different rewards like Coins, Tickets & Boosters. So keep winning to gain more rewards.
   Visit Challenges regularly to Claim your rewards.

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Tickets

1. What are Tickets?
   Tickets are special in-game currency in the game. You can use them and convert it to Keys & Coins
   
2. How do I get Tickets?
   You can earn Tickets as rewards via Level-Up reward or Challenges
   You can buy tickets from store section

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Keys

1. What are Keys?
   Keys are in-game currency that allows you to enter into Premium matches and tournaments.
2. How do I get Keys?
   You can earn Keys via Level-up rewards or Challenges.
   You can use Tickets and convert them into Keys from the Store section.

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Coins

1. What are Coins?
   Coins are in-game currency that are needed to play any match.
2. How do I get Coins?
   You can earn Coins by winning matches. You can also earn Coins as Level-Up rewards & Challenges
   You can use Tickets and convert them into Coin from the Store section.

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Boosters

1. What are Boosters?
   Boosters increase your XP or Coin winnings by 100%. Only after completing challenge milestones are Boosters awarded. They get activated only for a fixed time.
2. What are the types of Booster rewards?
   XP Booster -  XP gains are doubled while this booster is active
   Coin Booster - Coins winnings are doubled while this booster is active

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Tech / Account Issues

1. What can I do to minimize lag and freezing?
   Solitaire Flip’s matches are best enjoyed while stationary, fully charged, connected to strong wifi, and on the latest app version. We suggest checking your wifi connection, battery power, and app version prior to playing and connecting/charging/updating as needed prior to joining a match!
2. My phone froze in the middle of the match. Can I get my entry fee back?
   No, once you join a match we cannot credit your entry fee back. Make sure you’re on a strong connection, not running background apps, and fully powered up before starting an important match!
3. I got banned…
   We take banning seriously and only ban users for serious violations of our Terms of Service. Bans cannot be reversed. The most common reasons for banning are:
   Bot use
   Fake coin generation
   Inappropriate or hurtful behavior to the community
   Cheating, inappropriate, or unfair play

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Still have questions?

Our support team is eager to help! You can get in touch with them via email: [email protected]

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